Warranty & Refunds
Shipping & Delivery
Mezcal LOCAL is not responsible for delays in delivery or failure to deliver when such delays or inability to fulfill an order result from events beyond our reasonable control, including but not limited to force majeure, natural disasters, government actions, transportation disruptions, or other unforeseen circumstances.
In all cases, Mezcal LOCAL’s maximum liability for any delivery-related issue shall be limited as set forth in our Terms & Conditions.
If the shipping carrier is unable to deliver an order after three delivery attempts, the package will be returned to Mezcal LOCAL. The order will then remain available for customer pickup at our offices, subject to product availability. In such cases, Mezcal LOCAL shall not be held responsible for any failure to complete the delivery, as the customer will be deemed responsible for accepting the shipment.
Shipping Coverage
Orders placed through the ENGLISH language website are available for delivery within the United States only.
Mezcal LOCAL reserves the right to decline any order if, at its sole discretion, the requested delivery location is considered inaccessible or if shipping cannot be completed due to security concerns, weather conditions, legal restrictions, or other circumstances beyond our control.
Risk of Loss or Damage
Returns
At Mezcal LOCAL, we do not accept returns.
Due to the nature of alcoholic beverages and applicable regulations, all sales are considered final unless otherwise required by law.
Exchanges
Product exchanges are only accepted if the item received does not match the original order.
If this occurs, please contact our Customer Support team and provide clear photographic evidence before returning the product.
Once the claim has been approved, Mezcal LOCAL will cover the cost of both the return shipment and the replacement shipment.
If your order has not yet been shipped and you wish to change your purchase, you may cancel your order and place a new one.
Order Cancellations
Cancellation requests must be submitted within 24 business hours by contacting our Customer Support team at contacto@mezcallocal.com.
Requests received after this period may not be accepted.
